Vault FAQ

How will you notify customers about the release and any updates?

We will send notifications to our subscribers via email to ensure our customers are well-informed about the release and any related events.

What is the date and time for the start of the sale?

We will roll out access to the Vault in stages to subscribers over the next few days. We will send emails with specific dates and times in advance so subscribers can prepare to set aside time to view the collection. As with our normal collection releases, a password will be emailed to subscribers approximately thirty minutes before their access to the Vault begins.

How will you determine who gets access to The Vault first?

This collection features genuinely unique pieces we don't often offer, and we want to ensure that our most valued customers have the first opportunity to explore them. To determine eligibility for this exclusive preview, we are considering several key factors:

• Purchase History: Customers who have made significant previous purchases will be prioritized.
• Purchase Frequency: Those who frequently purchase from us may be given priority for exclusive access.
• Referrals: We value those who have referred others, as they help introduce Amanda's work to new collectors.
• Loyalty: Those who have been with us for a longer time will be recognized for their dedication.
• Trade Program Membership: Support from our exceptional network of Interior Design and Trade professionals is much appreciated.
• Engagement: If you've interacted with Amanda on social media, shared your experience or Amanda's art creatively, or read our newsletters, we notice your enthusiasm!
• Feedback and Testimonials: Customers who have provided insightful feedback or testimonials will also be considered for this opportunity.

We believe this approach honors your loyalty and engagement while allowing for a more comprehensive array of support to be acknowledged. Stay tuned for more details on the exact date and time of your access!

What payment methods will be accepted, and is financing available?

We accept all major credit cards. Additionally, financing is available with Shop Pay for up to 24 months. Shop Pay also allows for one-click purchasing to simplify your purchase experience.

To avoid disappointment at checkout, if you intend to pay for your purchase via Shop Pay, please set up your account before the release to avoid unnecessary delays and miss out on a desired piece. You can learn more about Shop Pay here.

How long will The Vault be open?

Works will be available for purchase from The Vault the moment a client receives access instructions until November 30 at midnight or until the collection sells out, whichever is sooner.

Will there be future Vault releases? If so, how often?

Yes, we intend to offer future releases. They will be infrequent, reflecting the rarity of the pieces themselves.

Can you provide details on what makes Vault pieces unique from a standard Vintage frame release?

The frames selected for this collection have been hand-selected by Amanda and set aside over the past two years as exceptional in their aesthetic quality and uniqueness.

While every piece Amanda creates is founded on the transcendental element of beauty, she found these frames to have genuinely outstanding aspects to their character.

Additionally, the vast majority of these pieces are antiques, with some more than two hundred years old.

Is there a preview or a catalog available to view before the release?

While a complete catalog is not available, some hints and sneak peeks of the upcoming collection, available to the public, can be found on Amanda's Instagram profile.

How will the purchase process work—online, in-store, or by appointment?

Purchases will only be available online through our website.

Can customers request commissions from this collection?

Unfortunately, the pieces in this collection are not available for customization. However, if you are interested in a possible future commission, you can find more information on Commissions here.

How will the art pieces be delivered, and are there options for international shipping?

All art pieces will be carefully packaged and shipped directly to customers' doors. Yes, we offer international shipping options as well.

 Please note: Due to the size and delicate nature of some of the works in this collection, we may take longer than our standard processing time of two business days to ship your order. Please know that we will work diligently to get your work shipped to you in as timely a manner as possible while not compromising the safety of the piece.

For additional information, Please examine our Shipping Policy here for further details.

Can customers return or exchange pieces if they are not satisfied?

All sales are final. We do not offer returns, refunds, or exchanges for purchased items. You can find more details regarding our Return Policy here.

What should customers do if they encounter any issues during the purchase process?

We are here to help throughout the purchase and delivery process. Customers can contact us via email at hello@amandacarolcollection or live chat for prompt support during regular business hours.

I still have questions; how can I get them answered?

If you still have questions about The Vault that we haven't addressed, please email us at hello@amandacarolcollection.com.