Return Policy
Returns, Refunds, and Exchanges
All sales are final. We do not offer returns, refunds, or exchanges for items purchased.
We go to great lengths to provide detailed photographs from multiple perspectives and a wealth of information about each piece in its listing. Once an item is purchased, we trust that our customers have made a thoughtful decision, as each item has been carefully crafted and selected.
To ensure satisfaction, we encourage potential buyers to reach out with any questions before finalizing their purchase. Please consider your choice carefully and be sure you genuinely want a piece before making your final purchase.
Order Cancellations
We accept cancellations on orders that have yet to be shipped. Please email us at hello@amandacarolcollection.com to confirm that we can accommodate your cancellation request.
Damages
Please inspect your order immediately upon receipt and contact us if the item is damaged or if you receive the wrong item so we can investigate the issue and make it right.
If one of your items arrives damaged, please send clear photos of the damaged item and its original packaging to hello@amandacarolcollection.com. We will send you a replacement of comparable value free of charge.
We aim to ensure that you are thrilled with your purchase, and we appreciate your understanding and cooperation in handling damaged items.
Delivery Delays or Issues
If you are experiencing unusual shipping delays or believe your shipment has been delivered incorrectly, please reach out as soon as you suspect something has gone wrong. We are happy to follow up with carriers to get a more detailed status on your shipment or investigate a lost package so that it can be promptly delivered to you.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you can cancel or return your order within 14 days for any reason and without a justification.
To cancel an order, please send an email to hello@amandacarolcollection.com before the item has been shipped.
If you wish to initiate a return after the item has been shipped, please inform us of your decision to return the item within the 14-day cooling-off period by contacting our customer service team via email at hello@amandacarolcollection.com. Please include your order number and a brief explanation of your decision. Then follow the instructions below:
- After notifying us, you must return the item to us within 14 days of your delivery date as specified by the transport company logs. You are responsible for the cost of return shipping unless the item arrives damaged. We recommend using a tracked shipping method to ensure its safe return. You are also responsible for the costs of all import duties, taxes, and brokerage fees from both the initial transport to you and the return transit.
- Please ensure that the item is returned in its original condition, along with any packaging, certificates of authenticity, or other materials that came with it. We reserve the right to refuse a return if the item is not in its original condition.
- Once we receive the returned item and confirm its condition, we will let you know if the refund was approved, as solely determined by Amanda Carol Collection. Once approved, you’ll be refunded using your original payment method within ten business days.
- Refunds will only be made to the party and the payment method used for the original transaction. Please remember that it can take time for your bank or credit card company to process and post the refund.
- Please note that this cooling-off period return policy applies only to standard purchases and does not cover commissioned items. Please contact us if you have any questions or need further assistance regarding our return policy.
- Items retained for 15 days or more are not returnable.
Contact Us
If you still have questions about returns, damaged items, or exchanges, please contact us at hello@amandacarolcollection.com.